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Frequently Asked Questions

We are here to support you!

How do I join an online class or workshop?

  • Fifteen minutes before class starts, click on the Zoom link you received in your invoice.
    • The zoom link is also in your account when you log in and in the reminder we send you via email.
  • After clicking on the link, the meeting window will open.
    • If this is your first-time using zoom, you will be asked to download Zoom’s software and install it; it will take you less than a minute.
  • Check and adjust your audio and video settings.
  • Audio: Once in the meeting, you should be able to hear the speaker; if not, you may need to adjust your volume. Please make sure that your microphone is set to MUTE
  • Video: You should be able to see us when you join. You can also choose between different screen display modes using the buttons on the upper right corner of the meeting window.

If you have any questions contact luciano@beingenergy.com.

How do I create my Being Energy account? How do I log in?

Your Being Energy account is created automatically the first time you purchase a product on our website. During your first purchase, you are asked to provide your email address and a password of your choice. Please save this information in a safe place for future reference! You will need it to log in.

When you are logged in, you will be taken automatically to your Account Page. There you will see all of your active memberships and subscriptions.

I don’t know my password, or I lost it.

Take a deep breath! Resetting your password is actually very easy.

  • Click on “Log in”, and on the next page click “Forgot your password?”
  • Enter your email address and click “Send me reset password instructions.”
  • You will receive an email with a link to reset your password.
  • Click the link, enter the new password of your choice and confirm it.
  • You will now be able to login to your Being Energy account using your new password.

How do I manage my account?

To manage all the details of your account, such as cancelling a subscription with recurrent payments, or changing your credit card information, email address/password, simply:

  1. Log in to your account
  2. On your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

Can I purchase a class/workshop/product for a friend or family member?

If you want to purchase a class, workshop, or product for you and someone else, you would need to use the email of the person you want to buy the product for and create an account for them with their email and their own password. The system won’t let you buy the same course twice. It requires each person to have their own account. Please let us know if you need any help with this. You can email info@beingenergy.com

Still have questions?

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